Politica de Privacidad
1. Introduction AR WELLNESS, SA de CV is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and use our services.
2. Information We Collect
- Personal Information: We may collect personal information such as your name, email address, and payment details when you register for our services or make a purchase.
- Non-Personal Information: We may collect non-personal information including browser type, operating system, and website usage statistics to improve our services.
3. How We Use Your Information
We use the information we collect to:
- Provide and manage our services
- Process transactions
- Communicate with you regarding your account and service-related updates
IMPORTANT (Mobile Applications – iOS and Android):
For our mobile applications, personal data such as name, email, and phone number are used strictly for account management and app functionality. This data is NOT used for tracking purposes, advertising, or shared with third parties for tracking across apps or websites.
4. Data Retention We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:
- Account data (name, email): retained for the duration of your account and up to 3 years after account deletion or last activity.
- Payment information: retained for 5 years in compliance with applicable tax and accounting regulations.
- Usage and analytics data: retained for up to 12 months.
You may request deletion of your personal data at any time by contacting us at [email protected]. Upon verified request, we will delete or anonymize your data within 30 days, unless we are required to retain it by law.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our website to enhance user experience and analyze usage.
IMPORTANT:
Our mobile applications (iOS and Android) do NOT use cookies, tracking technologies, or any mechanisms to track users across third-party apps, websites, or services.
Tracking technologies are used exclusively on our website and are not present in the mobile applications.
6. Third-Party Services
We may use third-party service providers to support our website and services.
IMPORTANT (Mobile Applications – iOS and Android):
For our mobile applications, we do NOT share personal data with third parties for tracking, advertising, or cross-app or cross-website tracking purposes.
Any third-party services used in the mobile applications process data solely for providing core app functionality and do not use such data for their own tracking or advertising purposes.
7. Data Security We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
8. Your Rights You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at [email protected].
9. Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.
10. Contact Us If you have any questions about this Privacy Policy, please contact us at [email protected].
11. Platform-Specific Privacy
Our services may behave differently depending on the platform (website vs mobile applications).
- Website: May use cookies and tracking technologies.
- Mobile Applications (iOS and Android): Do NOT perform user tracking, do NOT use data for advertising purposes, and do NOT share data for cross-app or cross-website tracking.
